Terms of service
TERMS OF SERVICE
Last updated: August 29, 2026
OVERVIEW
Welcome to Nirelis™.
The terms “we”, “us” and “our” refer to Nirelis™. Nirelis™ operates this online store and website, including all related information, content, features, tools, products and services offered to you, the customer (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our website and Services.
Please read these Terms carefully before accessing or using our website. By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a legal guardian where required.
When using our Services or purchasing from our store, you may be asked to provide information including your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for any activity performed through your account.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to display and describe our products accurately.
However, colors, dimensions, textures, and appearance may vary slightly depending on your screen, device settings, production batches, and manufacturing processes.
Product descriptions, prices, specifications, availability, and features may be updated at any time without prior notice.
We reserve the right to discontinue products or limit quantities available for purchase.
Pet Product Safety
Nirelis™ products are designed for pet comfort and companionship and are not a substitute for veterinary care, behavioral treatment, or professional medical advice.
Pets should be supervised when using products containing removable or internal components.
Do not allow your pet to chew, swallow, or gain access to internal components, including heartbeat mechanisms, batteries, heating components, or filling materials.
If a product becomes torn, damaged, or exposes internal components, discontinue use immediately.
Always follow the instructions supplied with the product.
SECTION 3 — ORDERS
By placing an order with Nirelis™, you are making an offer to purchase the selected products.
We reserve the right to accept, refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud;
- payment issues;
- pricing errors;
- stock availability;
- incorrect customer information;
- shipping restrictions.
Your order is considered accepted once payment has been successfully processed and the order has been confirmed.
Please carefully review your shipping address, products, quantities, and other information before submitting your order.
Once an order has entered processing or shipment, we may not be able to modify or cancel it.
Returns and refunds are governed by our 30-Day Return & Refund Policy, available on our website.
Products purchased from Nirelis™ are intended for personal or household use and not for unauthorized commercial resale.
SECTION 4 — PRICES, PROMOTIONS AND BILLING
All prices displayed on our store may change without prior notice.
The price charged will be the price shown at the time your order is placed, subject to correction of obvious pricing or technical errors.
Discount codes, promotional offers, bundles, gifts, and other promotions may have their own conditions and may not always be combined.
For example, promotional discount codes may not be combinable with bundle discounts unless explicitly stated.
You agree to provide accurate and complete payment and billing information.
You confirm that you are authorized to use the payment method submitted when placing an order.
Taxes, customs duties, import fees, or similar charges may apply depending on the destination country and applicable law.
SECTION 5 — SHIPPING AND DELIVERY
We aim to process and deliver orders as efficiently as possible.
Our estimated delivery timeframe is generally within 14 days, unless otherwise stated during checkout or in our Shipping & Delivery Policy.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
- carrier delays;
- customs procedures;
- weather;
- public holidays;
- incorrect addresses;
- transportation disruptions.
Where available, tracking information will be provided after your order has shipped.
Customers are responsible for providing a complete and accurate delivery address.
For additional information, please refer to our Shipping & Delivery Policy.
SECTION 6 — RETURNS AND REFUNDS
Nirelis™ offers a 30-day return policy, subject to the conditions described in our Return & Refund Policy.
To request a return, contact:
Products returned without receiving return instructions from us may not be accepted.
Please consult our Return & Refund Policy for complete eligibility requirements, exclusions, return instructions, and refund timelines.
SECTION 7 — INTELLECTUAL PROPERTY
The Nirelis™ website and its contents, including where applicable:
- trademarks;
- logos;
- brand names;
- text;
- graphics;
- photography;
- illustrations;
- videos;
- product descriptions;
- designs;
- layouts;
- marketing materials;
are owned by, licensed to, or lawfully used by Nirelis™ and may be protected by applicable intellectual property laws.
You may use our website only for personal and non-commercial purposes.
You may not reproduce, distribute, modify, republish, sell, copy, commercially exploit, or create derivative works from our protected materials without prior written permission.
The name Nirelis™, its branding, logos, and related visual identity may not be used without authorization.
Shopify and other third-party trademarks remain the property of their respective owners.
SECTION 8 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools or services supplied by third parties.
Such tools may include payment providers, review platforms, email services, analytics services, bundle applications, shipping tools, and other integrations.
We do not necessarily control these third-party services.
Your use of third-party tools may also be governed by their own terms and privacy policies.
SECTION 9 — THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the accuracy, availability, security, products, content, privacy practices, or policies of third-party websites.
Accessing third-party websites is done at your own discretion.
You should review the terms and policies of any third party before entering into a transaction with them.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Nirelis™ is powered by Shopify, which enables us to provide our online store and Services.
However, any purchase you make from our store is made directly with Nirelis™, not Shopify.
Shopify is not the seller of the products offered by Nirelis™ and is not responsible for transactions between Nirelis™ and its customers.
SECTION 11 — PRIVACY
Personal information collected through our Services is processed in accordance with our Privacy Policy.
Because our store is hosted on Shopify, certain personal information may also be processed by Shopify and other service providers necessary to operate our store.
By using our Services, you acknowledge that information may be processed by service providers located in countries other than your country of residence where permitted by applicable law.
Please review our Privacy Policy for further information.
SECTION 12 — REVIEWS, COMMENTS AND FEEDBACK
If you submit reviews, comments, suggestions, photographs, videos, feedback, or other content to us, you confirm that you have the right to submit that material.
You must not submit content that:
- infringes intellectual property rights;
- contains unlawful or defamatory material;
- contains malicious software;
- impersonates another person;
- intentionally provides false or misleading information.
Where legally permitted, you grant us permission to use submitted feedback and reviews for legitimate business and marketing purposes.
We may remove content that violates these Terms or applicable law.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:
- product descriptions;
- prices;
- discounts;
- promotions;
- availability;
- shipping charges;
- delivery estimates.
We reserve the right to correct such errors and update information where necessary.
Where an obvious error materially affects an order, we may contact you before processing or cancel and refund the affected order where appropriate.
SECTION 14 — PROHIBITED USES
You may not use our website or Services:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, threaten, abuse, or harm others;
- to transmit malicious software;
- to submit fraudulent information;
- to collect personal information unlawfully;
- to interfere with the operation or security of our website;
- to engage in unauthorized scraping, automated extraction, or abuse of our systems;
- to attempt to bypass security measures.
We reserve the right to restrict access to our Services if these Terms are violated.
SECTION 15 — TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where these Terms have been materially violated.
Termination does not affect obligations or rights that arose before termination, including payment obligations, intellectual property rights, and provisions intended to survive termination.
SECTION 16 — DISCLAIMER
Information provided through our website is intended for general informational and commercial purposes.
While we make reasonable efforts to provide accurate information, we do not guarantee that all information will always be complete, error-free, or current.
Nothing on our website should be interpreted as veterinary or medical advice.
Our pet comfort products are not intended to diagnose, treat, cure, or prevent medical or behavioral conditions.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded under applicable consumer protection laws.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Nirelis™ shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products.
This limitation does not exclude or restrict liability where doing so would be prohibited by applicable law.
Customers retain any mandatory statutory consumer rights available in their country of residence.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Nirelis™, its operators, contractors, service providers, and partners from claims or losses resulting from:
- your unlawful use of our Services;
- your material violation of these Terms;
- your violation of the rights of another person.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our Services.
SECTION 21 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations where permitted by applicable law, including in connection with a restructuring, transfer, or sale of the business.
SECTION 22 — GOVERNING LAW
These Terms shall be governed by the laws of Switzerland.
Subject to mandatory consumer protection and jurisdiction rules, disputes relating to these Terms shall fall under the jurisdiction of the competent courts of the Canton of Vaud, Switzerland.
Nothing in this section removes any mandatory consumer rights or jurisdiction protections available to customers under applicable law.
SECTION 23 — HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The most current version will always be available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of our Services following an update means the updated Terms will apply to future use of the Services, subject to applicable law.
SECTION 25 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Nirelis™
Operated by Hicham Hamidi Ansari and Jannick
Rue Louis Ruchonnet 25
1337 Vallorbe
Switzerland
Email: nirelisshop@gmail.com