Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: August 29, 2026

At Nirelis™, we aim to make every order as simple and reliable as possible.

FREE SHIPPING

We currently offer Free Shipping on eligible Nirelis™ orders unless otherwise stated during checkout.

Any applicable shipping costs will always be displayed before you complete your purchase.

ORDER PROCESSING

Once your order has been placed and payment has been confirmed, your order will begin processing.

Processing times may vary depending on order volume, product availability, weekends, and public holidays.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information where available.

DELIVERY TIMES

Our estimated delivery timeframe is:

Up to 14 days after your order is placed.

Delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including:

carrier delays;
customs processing;
weather conditions;
public holidays;
transportation disruptions;
unusually high order volumes.

We always aim to have your order delivered as quickly as possible.

ORDER TRACKING

Where tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

If you experience an issue with your tracking information, please contact us at:

nirelisshop@gmail.com

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

your full name;
street address;
apartment or unit number where applicable;
postal code;
city;
country.

If you notice an error in your shipping information, contact us as soon as possible at nirelisshop@gmail.com.

We will do our best to make the correction before the order is processed or shipped, but we cannot guarantee that changes will be possible once processing has begun.

DELAYED ORDERS

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur.

If your order has not arrived within the expected timeframe, please contact us at nirelisshop@gmail.com with your:

full name;
order number;
email address used for the order.

Our customer support team will help investigate the status of your shipment.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please first:

check around your delivery location;
check with household members;
check with neighbors where appropriate;
contact the shipping carrier.

If you still cannot locate your package, contact us at nirelisshop@gmail.com and we will review the situation with you.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:

nirelisshop@gmail.com

Please include:

your order number;
a description of the issue;
clear photos or videos where possible.

We will review the issue and work with you toward an appropriate solution.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges apply and are not collected during checkout, they may be the responsibility of the customer unless otherwise required by applicable law.

Nirelis™ does not control customs processing times or fees charged by local authorities.