Refund policy

30-Day Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at nirelisshop@gmail.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved returns should be sent to:

Nirelis
Hicham Hamidi Ansari and Jannick
Rue Louis Ruchonnet 25
1337 Vallorbe
Switzerland

You can always contact us with any return-related questions at nirelisshop@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong product.

Please include your order number and, when possible, photos or videos showing the issue so we can evaluate the situation and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products, gift cards, hazardous materials, flammable liquids, or gases.

Please contact us at nirelisshop@gmail.com if you have any questions regarding whether your item is eligible for a return.

Exchanges

The fastest way to receive the product you want is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.

If you received the wrong or damaged item, please contact us before placing another order.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be returned in the same condition in which it was received, unused, unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase.

This right is in addition to our standard 30-day return policy.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at nirelisshop@gmail.com.

Contact

For any questions regarding returns or refunds, please contact:

Nirelis Customer Support
nirelisshop@gmail.com