Frequently Asked Questions
Can't find what you need? Email nirelisshop@gmail.com.
How long does shipping take?
Tracked delivery is expected within a maximum of 14 days.
What is your return policy?
Nirelis offers a 30-day money-back guarantee. Contact support before returning an item so we can guide you through the process.
Does every Heartbeat Comfort Puppy include a HeatPack?
No. HeatPack inclusion depends on the option or bundle selected. The offer shown on the product page tells you exactly what is included.
How do I clean the plush?
Remove the heartbeat module and any HeatPack before cleaning. Hand washing is recommended unless the care label supplied with your exact item states otherwise.
Is the Heartbeat Comfort Puppy indestructible?
No plush toy is indestructible. The product is designed as a comfort companion, not a heavy-duty chew toy. Supervise dogs that tend to tear plush items.
How can I contact Nirelis?
Email us at nirelisshop@gmail.com and include your order number when your question is about an existing order.